Information and Advice
Our highly-trained agents are able to handle information and service enquiries at every level of complexity according to your wishes. Where required to do so, agents are also able to fulfil document and brochure requests. Only in cases where they were unable to assist would agents escalate enquiries to
your experts.

In this way you can provide your customers with an exemplary level of service without incurring high costs.

Helpdesk and Technical Support
Our Contact Centre team is also available to answer technical questions in a professional manner. Agents combine deep technical knowledge with sophisticated communication skills. For example, they can give step-by-step technical explanations of products or offer advice regarding accessories or spare parts, etc. This allows your highly-paid experts to concentrate on more demanding issues instead of dealing with standard enquiries.

Customer Service Management
Should an agent be unable to resolve a problem over the phone, e.g. where a mechanical device is faulty, the agent
is able to issue a trouble ticket and forward it to one of
your technicians.

They are also able to schedule a service visit with the customer directly over the phone (taking into account the most appropriate route for the service engineer) 24 hours a day or when your own call centre is short of capacity.

As a further step, integration with your IT systems is also possible. This allows you to improve the efficiency of your service management and to increase response times.