Bosch acquires Communication Center in Romania
The Bosch Communication Center is expanding its activities. As part of this move, Bosch has acquired Business Relations s.r.l., headquartered in the Romanian city of Timisoara. It has been agreed that the purchase price will not be disclosed, and both companies signed a contract to this effect on 30 October, 2007. Business Relations is a leading supplier of communication center services in Romania. The company currently has a workforce of 150 and its customers operate in the telecommunications, publishing, commerce, and public sectors. “By acquiring Business Relations, we are strengthening our international communication center services and gaining access to the fast growing markets of eastern Europe,” explains Uwe Glock, president of the Bosch Security Systems division, to which Bosch Communication Center belongs as a business unit.

Lenovo expands its customer service supported by Bosch
Lenovo Group Ltd., a worldwide leading PC company , has delegated to the Bosch Communication Center the operation of its service hotline for Germany and Austria. In the name of Lenovo Bosch employees answer on the phone or via e-mail diverse requests of end customers, dealers, suppliers and applicants for a reseller program. The service includes dissolving simple technical problems as well as professional complaint management. If necessary, the agents directly forward calls to the responsible employee of Lenovo. This service is offered in German and English.